Hello, my name is

Jawad Haider

Certified Jira Specialist

About me

I am a seasoned Certified Jira Specialist (ACP-620,ASB-615,ASB-116) with 10 years of hands-on experience specializing in the administration, implementation, and customization of the Atlassian product suite - Jira, Confluence, Jira Service Management (JSM)across both cloud and Server/DC versions. Additionally, I hold the Certified Scrum Master® (CSM®) certification and boast a total of 17 years of IT industry experience.

I configure,customize and administer Atlassian Products including Jira,Confluence and JSM

My expertise as Certified Jira Specialist(ACP-620,ASB-615,ASB-116) includes complete administration of Atlassian products in the cloud, leveraging automation through the Automation for Jira add-on.

Being Jira Expert,I excel in the customization of JSM projects, covering elements such as request types, screens, permissions, workflows for agents and customers, and the customization of portals, SLAs etc.

I specialize in the intricate management and customization of complex workflows within Jira, encompassing validations, conditions, and post-functions.

My proficiency extends to overseeing issue types, screens, permissions, and security level schemes tailored to specific projects.

Additionally, I adeptly manage users, groups, project roles, global permissions, spaces, and global space permissions.

I am experienced in handling the installation and upgrade of third-party Atlassian add-ons, including JMWE, JWT, Scriptrunner, Jira Portfolio, Zephyr, Xray, Bobswift, BigPicture, Rich Filters, SLA Time and Report, Profields, Email the Issue, and many others.

Furthermore, I possess the capability to efficiently configure Scrum and Kanban boards, including board administration, filter configuration, sub-filters, column and status mapping, swimlanes and quick filters etc.

My skill set extends to bulk issue uploads and the integration of Test-cases using Zephyr and Xray plugins.

I am well-versed in managing and proficiently create Jira reports and dashboards using the EAZYBI reports add-on.

In the realm of Confluence, I am adept at setting up spaces, templates, file lists, and space permissions.

I enhance Confluence pages using refined and aura add-ons. My capabilities also encompass migration expertise, including cloud to cloud,server/dc to cloud and vice versa using migration assistant addon and configuration manager.I have had the privilege of offering my services and consultancy to a diverse array of organizations on both contractual and permanent bases, including:

Atlassian Partners
Prominent UAE and African Banks
IT companies operating in the Middle East and globally
US Homeland Security
Leading US digital streaming media providers
Top Australian digital and Bigcommerce agencies

What I do

As an Atlassian consultant and Jira expert, I cover everything from comprehending your needs, crafting a strategic plan, and delivering the ultimate solution, handling all the tasks that lie within this spectrum

Assessment

Evaluating an organization's current processes, tools, and workflows to identify areas where Atlassian products can improve efficiency and productivity

implementation

Setting up and configuring Atlassian software to align with the organization's specific needs and goals. This may involve customizing workflows, creating project templates, and integrating with other systems.

customization

Developing custom solutions, plugins, or integrations to enhance the functionality of Atlassian products and tailor them to the organization's requirements.

Optimization

Continuously improving and optimizing the use of Atlassian tools within the organization, often through periodic reviews, updates, and performance tuning.

training

support

Offering ongoing support and troubleshooting to resolve issues, answer questions, and help users make the most of Atlassian software.

Skills

Jira

100%

Confluence

100%

JSM

100%

Eazybi

100%

Scrum

100%

Kanban

100%

Migration

100%

Problem Solving

100%

Configuration Manager

100%

Groovy

100%

Richfilter

100%

Advanced JQL

100%

Dashboard and Reporting

100%

Advanced Filters

100%

My Experience

2004-2023

Self Employed

Freelance atlassian consultant

Installation and upgrading of Jira/Confluence/Jira Service Desk/Bitbucket server apps on Linux/Windows, as well as cloud administration for all Atlassian products.

Customization and configuration of Jira Service Desk projects, including request types, screens, permissions, workflows for agents and customers, and portals. This also includes icon logo branding, workflow customizations, SLA, automation, and more.

Expertise in managing and customizing complex workflows in Jira, including validations, conditions, and post functions.

Managing issue types, screens, permissions, security level schemes for custom projects.

Handling users, groups, project roles, global permissions, spaces, and global space permissions.

Efficiently integrating Jira/Confluence with Active Directory.

Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, Bigpicture, Rich filters, SLA Time and Report, Profields, Email the issue, and more.
Providing comprehensive training to teams on effective usage of Jira and Confluence.

Managing and customizing Scrum and Kanban boards.

Expertise in managing Atlassian software and addon licensing.

Creating and managing Jira reports and dashboards using the EAZYBI reports addon.

Setting up Confluence spaces, templates, file lists, and space permissions.

Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service.

Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates.

Implementing automation rules using automation for Jira addon without the need for coding.

Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon.